At Dakalo Scents & Body Care, we aim to deliver your fragrance, body care, gift set, and diffuser orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Store Information

This website is operated by Dakalo Scents & Body Care.

Address: 13 Geringer Street, Del Judor, Emalahleni, 1035
Email: info@dakaloscents.com
Phone: 087 821 3666

2. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Processing times may vary depending on stock availability, payment confirmation, weekends, public holidays, and order volume. Orders placed after business hours, on weekends, or on public holidays may be processed on the next business day.

3. Delivery Areas

We currently deliver within South Africa.

Delivery availability and courier options may depend on your location. If your area is not supported by our courier partner, we may contact you to arrange an alternative delivery option where possible.

4. Delivery Timeframes

Estimated delivery times may vary based on your location and courier availability.

Typical delivery estimates:

• Emalahleni / local areas: 1–3 business days
• Major cities: 2–5 business days
• Regional or outlying areas: 3–7 business days

These timelines are estimates only and may change due to courier delays, incorrect delivery details, public holidays, high order volumes, weather disruptions, strikes, or events outside our control.

5. Delivery Fees

Delivery fees will be shown at checkout before payment is completed.

Delivery fees may vary depending on your location, order size, courier option, promotional offers, or free shipping thresholds where applicable.

6. Order Tracking

Once your order has been processed and handed over to the courier, you may receive tracking details by email, SMS, WhatsApp, or another available contact method.

Please allow time for tracking information to update after dispatch.

7. Customer Delivery Details

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Contact number
• Delivery address
• Suburb
• City or town
• Postal code
• Any helpful delivery instructions

Dakalo Scents & Body Care is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery details.

If an order needs to be resent due to incorrect information supplied by the customer, additional delivery fees may apply.

8. Failed Deliveries

If the courier is unable to deliver your order because no one is available, the address is incorrect, or the customer cannot be reached, the courier may attempt redelivery or return the parcel to us.

If a parcel is returned to Dakalo Scents & Body Care, we will contact you to arrange the next steps. Additional delivery charges may apply for resending the order.

9. Damaged or Missing Parcels

Please inspect your order as soon as it arrives.

If your parcel arrives damaged, leaking, broken, incomplete, or incorrect, contact us as soon as possible at info@dakaloscents.com.

Please include:

• Your order number
• Product name
• Clear photos of the parcel, packaging, and item
• A short description of the issue

We will review the matter and advise on the next steps. Customers may have remedies for defective, unsafe, or poor-quality goods under South Africa’s Consumer Protection Act.

10. Delays Outside Our Control

While we do our best to ensure timely delivery, Dakalo Scents & Body Care is not responsible for delays caused by events outside our reasonable control, including courier delays, public holidays, strikes, weather conditions, high seasonal demand, system outages, or incorrect delivery details.

11. Collection Option

If collection is available, customers may collect from:

13 Geringer Street, Del Judor, Emalahleni, 1035

Collection must be arranged and confirmed with us before arrival.

12. International Shipping

At this stage, we primarily serve customers within South Africa. International customers may contact us at info@dakaloscents.com to ask about availability and possible delivery options.

13. Contact Us

For shipping, delivery, or order tracking enquiries, please contact us:

Dakalo Scents & Body Care
Address: 13 Geringer Street, Del Judor, Emalahleni, 1035
Email: info@dakaloscents.com
Phone: 087 821 3666