Welcome to Dakalo Scents & Body Care. These Terms of Service govern your use of our website and your purchases from our online store. By accessing our website or placing an order, you agree to these terms.
1. Store Information
This website is operated by Dakalo Scents & Body Care.
Address: 13 Geringer Street, Del Judor, Emalahleni, 1035
Email: info@dakaloscents.com
Phone: 087 821 3666
2. Products and Availability
We sell fragrances, body care products, gift sets, diffusers, and related beauty and self-care products. Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or update product information at any time.
We aim to display product descriptions, images, prices, and details as accurately as possible. However, colours, packaging, and product appearance may vary slightly depending on supplier updates, screen settings, or product availability.
3. Pricing and Payments
All prices displayed on our website are in South African Rand unless stated otherwise. Prices may change without notice.
Orders will only be processed once payment has been successfully received and confirmed. If a payment fails or is declined, the order may not be processed.
4. Orders
After placing an order, you may receive an order confirmation by email or SMS. This confirmation does not guarantee acceptance of the order if there is an issue with stock, pricing, payment, delivery details, or suspected fraud.
We reserve the right to cancel or refuse any order where necessary. If payment has already been made and the order cannot be fulfilled, we will contact you regarding a refund or alternative arrangement.
5. Delivery
Delivery times may vary depending on your location, courier availability, payment confirmation, and order processing times. Dakalo Scents & Body Care is not responsible for delays caused by couriers, incorrect delivery details, public holidays, strikes, weather disruptions, or events outside our control.
Customers are responsible for providing accurate delivery information. Additional delivery fees may apply if an order needs to be resent due to incorrect details.
6. Returns and Exchanges
Returns and exchanges are handled according to our Return Policy and applicable South African consumer protection laws. The Consumer Protection Act aims to protect consumers and promote fair standards in the marketplace.
For hygiene and safety reasons, opened, used, damaged, or tampered beauty, fragrance, and body care products may not be eligible for return unless they are defective, damaged on arrival, or incorrect.
To request a return, contact us at info@dakaloscents.com with your order number, product name, reason for return, and photos where applicable.
7. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@dakaloscents.com.
Include your order number, clear photos of the item, packaging, and a description of the issue. We will review the matter and advise on the next steps.
8. Product Use and Allergies
Customers are responsible for reading product information and using products as intended. Fragrances and body care products may contain ingredients that can cause sensitivity or allergic reactions in some individuals.
If irritation occurs, stop using the product immediately. Dakalo Scents & Body Care is not responsible for misuse of products, allergic reactions, or results caused by using a product contrary to its intended purpose.
9. Gift Sets and Bundles
Gift sets and bundles may include multiple products. Packaging, product combinations, or availability may vary. If an item in a gift set is unavailable, we may contact you to offer a suitable replacement, alternative arrangement, or refund.
10. Website Use
You agree not to use our website for unlawful, harmful, fraudulent, or abusive purposes. You may not attempt to interfere with the security, functionality, or operation of the website.
11. Intellectual Property
All website content, including text, images, logos, product descriptions, branding, graphics, and layout, belongs to Dakalo Scents & Body Care or its content suppliers and may not be copied, reproduced, or used without permission.
12. Personal Information
When you place an order or contact us, you may provide personal information such as your name, contact details, delivery address, and payment-related information. We use this information to process orders, provide customer support, and improve our service.
Your use of our website is also subject to our Privacy Policy.
13. Limitation of Liability
Dakalo Scents & Body Care will not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, delivery delays, or inability to access the website.
Nothing in these terms is intended to limit any rights you may have under applicable South African law.
14. Changes to These Terms
We may update these Terms of Service from time to time. Any updates will be posted on this page. Continued use of our website after changes are published means you accept the updated terms.
15. Contact Us
For any questions about these Terms of Service, please contact us:
Dakalo Scents & Body Care
Address: 13 Geringer Street, Del Judor, Emalahleni, 1035
Email: info@dakaloscents.com
Phone: 087 821 3666