At Dakalo Scents & Body Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
1. Store Information
This website is operated by Dakalo Scents & Body Care.
Address: 13 Geringer Street, Del Judor, Emalahleni, 1035
Email: info@dakaloscents.com
Phone: 087 821 3666
2. Information We Collect
We may collect the following personal information when you use our website or place an order:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Payment confirmation details
- Messages or enquiries sent through our contact form
- Website usage information, such as cookies, device information, and browsing activity
We only collect information that is necessary to process orders, provide customer support, improve our services, and communicate with you.
3. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders
- Confirm payments and order details
- Contact you about your purchase or enquiry
- Provide customer support
- Manage returns, exchanges, or refunds
- Send marketing updates, special offers, and product news where you have agreed to receive them
- Improve our website, products, and customer experience
- Comply with legal, tax, accounting, and fraud-prevention requirements
4. Marketing Communication
If you subscribe to our emails or marketing updates, we may send you information about new arrivals, promotions, offers, events, and product updates.
You may unsubscribe from marketing communication at any time by using the unsubscribe option in our emails or by contacting us at info@dakaloscents.com.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support online store functionality.
You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are turned off.
6. Sharing Your Information
We do not sell your personal information.
We may share your information only where necessary with trusted service providers who help us operate our store, such as:
- Payment processors
- Delivery and courier companies
- Website and hosting providers
- Email and marketing platforms
- Customer support tools
- Legal, accounting, or compliance service providers where required
These providers may only use your information for the services they provide to us.
7. Payment Information
Payments are processed through secure third-party payment providers. Dakalo Scents & Body Care does not store full card details on our website.
Payment providers may collect and process payment information according to their own privacy and security policies.
8. Protection of Personal Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no online system is completely secure. By using our website, you understand that we cannot guarantee absolute security of information transmitted online.
9. Retention of Information
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, including order processing, customer support, legal, tax, accounting, fraud-prevention, and record-keeping requirements.
10. Your Privacy Rights
Under South Africa’s privacy framework, the Information Regulator is the independent body established under POPIA to oversee privacy and access-to-information matters.
You may contact us to:
- Ask what personal information we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your personal information, where legally allowed
- Withdraw consent for marketing communication
- Object to certain processing of your personal information
- Ask questions about how your information is used
To make a privacy request, contact us at info@dakaloscents.com.
11. Children’s Privacy
Our website and products are intended for general customers and are not directed at children. We do not knowingly collect personal information from children without appropriate consent.
12. International Customers
If you contact us or place an order from outside South Africa, your personal information may be processed in South Africa or by service providers in other countries where necessary to provide our services.
13. Links to Other Websites
Our website may contain links to third-party websites, such as payment providers, delivery partners, or social media platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact us:
Dakalo Scents & Body Care
Address: 13 Geringer Street, Del Judor, Emalahleni, 1035
Email: info@dakaloscents.com
Phone: 087 821 3666