We aim to respond to customer enquiries as soon as possible during business hours. For email and contact form enquiries, please allow up to 24–48 hours for a response.

Yes, customers outside South Africa may contact us by email or through the contact form. Availability of delivery, returns, and support options may depend on your location.

Yes. Please keep your order number or enquiry reference ready when contacting us. Our support team can assist you with updates on your order, delivery, return, or general enquiry.

For returns, please contact Dakalo Scents & Body Care support using our email or contact form. Email: info@dakaloscents.com Include your order number, product name, reason for return, and clear photos if the item arrived damaged or incorrect.